No Exchange / Returns Policy
Final Sale
All sales are final. We do not accept exchanges or returns for change of mind, size selection, or fit preference. Please review product descriptions carefully before purchasing. If you require clarification on sizing or fit, contact us prior to placing your order.
Faulty Items
If your item arrives damaged or faulty, email sultanatbyhazeem@gmail.com within 48 hours of delivery. Include your order number, photos, and a clear description of the issue. If the product is confirmed as faulty, we will arrange a repair, replacement, or refund. Items are considered faulty only if they are received damaged or have a manufacturing defect. Damage caused by wear, misuse, or improper care is not considered a fault.