Shipping policy
Dispatch Origin
All orders are shipped from New Zealand.
Processing Time
Orders are processed within 1–2 business days. During collection launches or high-volume periods, processing time may extend.
Delivery
Delivery timeframes vary by location and courier workload. Rural delivery may require additional time.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location.
Tracking
Once dispatched, you will receive an email with your tracking number.
Responsibility
After Delivery If a parcel is marked Delivered by the courier, SULTANAT by HAZEEM is no longer responsible for loss or theft.
Incorrect Address
Customers are responsible for providing correct shipping information. Orders returned due to an incorrect address will require an additional re-shipping fee.